A verified business number
Your chatbot runs on a phone number linked to your Meta business account, with your business name and profile. We help you set it up and complete verification.
WhatsApp AI Chatbots
WhatsApp AI chatbot development that turns chats into bookings and sales
Your customers already message you on WhatsApp. Prilient's WhatsApp AI chatbot development gives them an instant, helpful reply at any hour, on the official WhatsApp Business Platform. The chatbot qualifies leads, books appointments and sends reminders, then hands the chat to your team when a person is needed.
- Built on our own WhatsApp Lead Generation Agent
- Official WhatsApp Business Platform
- Human handoff built in
Why WhatsApp needs AI
Reply in seconds, not hours, without adding staff
WhatsApp is where enquiries arrive from ads, your website and word of mouth. When replies take hours, the customer has already asked someone else. A shared phone on the reception desk does not scale, and nothing gets recorded.
A WhatsApp business chatbot answers straight away and asks the right questions. It puts every lead and booking in one place, so your team spends time on the chats that are ready to buy.
- Instant replies, day and night
- The same qualifying questions asked every time
- Leads and bookings synced to your CRM, not lost in a phone
- A person steps in whenever the customer needs one
The basics
How the official WhatsApp Business Platform works
Business chatbots run on Meta's WhatsApp Business Platform, through the Cloud API. This is different from the free WhatsApp Business app on a phone. Three rules shape every chatbot we build.
The 24-hour window
When a customer messages you, a 24-hour customer-service window opens. Inside it, the chatbot can reply freely, and these replies are not charged by Meta.
Templates outside the window
To start a conversation or message after 24 hours, you send a pre-approved template. Meta approves templates by category (marketing, utility or authentication) and charges per template delivered.
Meta sets template rates by country and category, and they change from time to time. We show you the current rates for your market before launch.
Use cases
Six flows your WhatsApp chatbot can run
Lead qualification
Asks budget, location, timeline or need, scores the lead and books a call for hot prospects. Powered by our WhatsApp Lead Generation Agent.
Appointments
Shows open slots as tap-to-choose buttons, books, reschedules and cancels. Sends reminders before the visit. Powered by our Appointment Setter.
Catalogue and orders
Shares products from your WhatsApp catalogue, answers questions and collects the order details your team needs to fulfil it.
Customer support
Answers FAQs, tracks requests, detects frustration and escalates to a person. Powered by our Customer Support Agent.
Payment reminders
Sends polite, approved reminders with the amount and due date, and a payment link from your payment gateway if you use one. Powered by our Debt Collection Agent.
Order and appointment updates
Confirmations, "report ready" messages, delivery or visit updates, sent as utility templates.
Physio Care ClinicAI assistant · online
Demo
- Tuesday
- Aditi: Hi, do you have physiotherapy sessions? My back has been hurting since last week.
- Clinic: Hi Aditi, thanks for messaging the clinic in Vaishali Nagar. Yes, we offer physiotherapy. Would you like to book a first assessment?
- Aditi: Yes please. Evening is better.
- Clinic: Here are the evening slots this week. Tap one to book. Wed 6:00 pmThu 6:30 pmSat 5:00 pm
- Aditi (taps a button): Thu 6:30 pm
- Clinic: Booked. Thursday at 6:30 pm with the physiotherapist. Please bring any X-ray or MRI reports you have. Is there anything else I can help with?
- Aditi: Does my health insurance cover this?
- Clinic: That depends on your policy, so I've passed your question to our front desk. Someone will reply here shortly.
- Chat assigned to front desk · summary shared
- Wednesday
- Clinic: Approved template · utility Reminder: your physiotherapy assessment is tomorrow, Thursday, at 6:30 pm. Reply 1 to confirm or 2 to reschedule.
- Aditi: 1
- Clinic: Thank you, see you tomorrow.
Behind the chat
- New lead in the CRMAditi · physiotherapy enquiry from WhatsApp
- Calendar checkedEvening slots this week, from the clinic's calendar
- Appointment bookedThu 6:30 pm, written to the calendar and the CRM
- Handed to the front deskWith a summary; the chatbot steps back
- Reminder sent as a templateThe 24-hour window had closed, so an approved utility template was used
- Visit confirmedMarked as confirmed in the calendar
Demo conversation (fictional patient and clinic)
A Jaipur clinic booking, from first message to reminder
This is a demo script with a fictional patient. Notice three things. The chatbot books from real availability and hands the insurance question to a person. The reminder arrives as an approved template after the 24-hour window.
The same pattern works for property enquiries, admissions and service bookings.
Book a demoProcess
Our WhatsApp AI chatbot development process, step by step
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Map your chats
We read a sample of your real WhatsApp enquiries and list the questions, flows and handoff points.
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Set up the number
We connect your number to the WhatsApp Business Platform, verify the business and submit your message templates for approval.
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Configure the agents
We load your knowledge, services, slots and qualifying questions into the platform agents, and build custom flows where needed.
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Connect your systems
CRM, calendar, catalogue and helpdesk are connected, so leads and bookings land where your team works.
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Test, launch and improve
Your team tests every flow before launch. After go-live, we review conversations weekly and tune replies.
Typical time to launch: 2–4 weeks, depending on Meta's business verification and template approvals.
Team inboxWhatsApp · front desk
Illustration
Human handoff
Your team takes over the chat with the full context
When a customer asks for a person, gets frustrated or needs something outside the rules, the chatbot hands the chat to your team. The agent sees the whole conversation and a short summary, so nobody asks the same question twice.
- Handoff on request, on keywords you choose, or when sentiment turns negative
- Chats routed to the right person on your team, using rules agreed during setup
- Your team replies from the Prilient dashboard, or from a helpdesk connected through its API
- The chatbot steps back while a person is in the chat
Integrations
Every lead and booking lands in your CRM
Each chat creates or updates a contact with the answers collected, the lead score and the outcome. Your sales team follows up from the tools they already use.
Channels
- WhatsApp Business Platform (Cloud API)
- Web chat on your site
- Phone, through our AI voice agents
CRM
- Your existing CRM, connected through its API
- Webhooks and REST APIs for a custom CRM
Calendars and booking
- Your calendar, connected through its API
- Clinic or booking software through its API
Commerce and payments
- WhatsApp catalogue
- Your payment gateway and online store, connected through their APIs
Ads
- Click-to-WhatsApp ads from Facebook and Instagram, tracked to the lead
Consent and privacy
Consent-first WhatsApp messaging that keeps your number healthy
WhatsApp requires customers to opt in before a business messages them first. Numbers that send unwanted messages get blocked and reported, which lowers their messaging limits. We build consent into every flow.
Clear opt-in
Opt-in checkboxes on your forms, "message us" links and in-chat confirmation, each stored with a time and source.
Easy opt-out
A customer who replies "STOP" or asks to stop is removed from marketing messages straight away.
Data you control
Chats are stored for your business only. How we handle WhatsApp data is set out in our privacy policy, and anyone can ask for their data to be deleted.
For clinics, the chatbot collects only what a booking needs and does not give medical advice.
Proof
Our own WhatsApp Lead Generation Agent
Our own product
A WhatsApp lead generation bot we built and run ourselves
The WhatsApp Lead Generation Agent is one of six complete agents on our AI Agents Platform. Your chatbot starts from it instead of a blank page.
- Multi-tenant
- Agent handoff
- Conversations API
Menu bot, AI chatbot or AI agent: what's the difference?
| Capability | Button menu bot | Basic AI chatbot | Prilient AI agent Our approach |
|---|---|---|---|
| Understands free-text questions | No | Yes | Yes |
| Answers from your approved knowledge only | Fixed replies | Sometimes | Yes |
| Books, updates CRM, sends reminders | Limited | Limited | Yes |
| Hands off to another agent (for example, lead → appointment) | No | No | Yes |
| Hands off to your team with a summary | Basic | Basic | Yes |
FAQs
WhatsApp chatbot questions, answered
What does WhatsApp AI chatbot development include?
We set up your number on the WhatsApp Business Platform, get your templates approved and configure the AI agents with your knowledge and flows. We connect your CRM and calendar, test with your team and tune the chatbot after launch.
Can I keep using my current WhatsApp number?
Often yes. A number can be moved to the WhatsApp Business Platform, but it may change how you use it in the regular app. We check your number and explain the options before anything is moved.
What is the 24-hour window on WhatsApp?
When a customer messages you, a 24-hour customer-service window opens. Inside it, your chatbot can reply freely and those replies are not charged by Meta. After 24 hours, you can only message the customer with a pre-approved template.
How much does WhatsApp charge for business messages?
Meta charges per template message delivered, and the rate depends on the country and the template category. Replies inside the 24-hour window are not charged. We share the current rates for your market during scoping.
Can the WhatsApp chatbot hand a chat to a person?
Yes. It hands over when the customer asks, when a keyword you choose appears or when the customer seems unhappy. Your team sees the full chat and a summary, and the chatbot steps back while they reply.
Does the chatbot work in Hindi?
The agents are set up for English, Hindi and Hinglish, which suits most Indian customers. Tell us the languages your customers use and we will confirm support before you start.
Do customers need to opt in before we message them?
Yes. WhatsApp requires opt-in before a business sends the first message. We add opt-in to your forms and chat links, store the consent record and remove anyone who asks to stop.
How is customer WhatsApp data stored and deleted?
Chats are stored for your business only and used to run your service. Our privacy policy explains how WhatsApp data is handled, and customers can request deletion through our data deletion page.
See your WhatsApp chatbot handle a real enquiry
Send us three common questions your customers ask. We'll show you the chatbot answering them in a free 30-minute session.
Free 30-min call · NDA on request · Based in Vaishali Nagar, Jaipur