Missed and after-hours calls
A patient who reaches voicemail often books with the next practice on the list.
Healthcare
AI receptionists and clinic software for medical and dental practices
Prilient's AI agents answer every patient call and WhatsApp message, book and reschedule appointments in your diary, and hand anything clinical to your team. When you also want billing, pharmacy stock and staff payroll in one place, VyapaarSense covers the back office.
Built for practices in the US, UK, UAE and India. Engineering team in Jaipur, India.
Where practices lose patients before the visit
No-shows and late cancellations
Empty chairs cost the same as full ones, and reminder calls eat staff time.
The same questions all day
Opening hours, directions, fees, insurance and preparation instructions keep your team on the phone instead of with patients.
An AI receptionist that works like your best front-desk hire
It picks up on the first ring, day or night, talks naturally, and follows the rules your practice sets.
Answers every call, 24/7
No hold music, no voicemail, no lunch-hour gap.
Books straight into your diary
New appointments, reschedules and cancellations land in the calendar or practice management system your team already uses.
Sends reminders and confirmations
WhatsApp messages before each visit, with one-tap confirm or reschedule.
WhatsApp AI chatbotCollects intake details
Reason for visit, new or returning patient, and the details your team needs before the appointment.
Answers routine questions
Hours, location, parking, fees, insurance accepted and how to prepare for a procedure, from a knowledge base you approve.
Escalates safely
Emergencies, clinical questions and upset callers go to a person, with a written summary so nobody asks the patient twice.
One team of AI agents, from first enquiry to paid invoice
Prilient AI Agents are six agents that pass the patient between them, so nothing falls through the gap between a call, a booking and a follow-up.
Receptionist
Answers calls, identifies the caller's need and routes or resolves it
Appointment Setter
Books, moves and cancels visits; sends reminders and recall messages (for example dental hygiene recalls)
WhatsApp Lead Generation
Replies to enquiries from your ads and website, such as implants, aligners or health checks, and books a consultation
Customer Support
Handles after-visit questions, such as "are my reports ready?" or "how do I get my invoice?"
Debt Collection
Sends polite, scheduled reminders for outstanding patient balances and offers payment links
HR Interview Screening
Screens applicants for front-desk, nursing-assistant and admin roles before your manager's interview
Set up for the way your practice works
Dental practices
New-patient enquiries and recalls drive revenue, and both run on the phone.
- Books check-ups, hygiene visits and consultations for implants or aligners
- Sends recall reminders when patients are due
- Sends emergency toothache calls to your on-call dentist's rules
GP and specialty clinics
Peak-hour call queues are the main complaint.
- Takes the morning rush so patients are not stuck on hold
- Routes repeat-prescription and results questions to the right staff member; it never gives clinical advice
- Books follow-ups and sends preparation instructions before procedures
Diagnostic centres and polyclinics
Patients want WhatsApp, not a phone queue.
- Books tests and home sample collection over WhatsApp
- Tells patients when reports are ready
- Answers price and preparation questions from your approved list
Hospitals
One number, many departments.
- Runs the OPD appointment line and routes callers to the right department
- Handles visiting hours, directions and billing-desk questions
- Hands anything urgent to a person straight away
Built for how patients reach you, wherever you practise
United States
Phone-first patients and busy front desks.
United Kingdom
The 8 a.m. call rush at GP surgeries and dental recalls.
UAE and the Gulf
WhatsApp-first patients.
India
WhatsApp booking for clinics and diagnostic centres, with VyapaarSense for GST billing, pharmacy stock and payroll. Data handled under the DPDP Act 2023.
Run the practice, not just the phone line
VyapaarSense is Prilient's AI business management software, with a solution for hospitals and clinics. It keeps the money side of the practice in one place, next to the appointments your AI receptionist books.
- Billing and GST invoicing
- Pharmacy and consumables inventory, with a POS for the pharmacy counter
- HR and payroll for doctors, nurses and front-desk staff
- Document AI that reads supplier invoices into your books
- Bank reconciliation and cash-flow forecasts
- Digital EMR and prescriptions, lab orders and reports, and OPD and IPD billing
Live in weeks, tested on your real calls first
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Discovery call
We map your call types, booking rules, escalation rules and the systems the agent must connect to.
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Build and connect
We write the conversation flows and knowledge base and connect your calendar or practice management system.
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Shadow testing
Your team listens to test calls and real transcripts before any patient reaches the agent.
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Go live and tune
We review transcripts with you and adjust answers as patients use it.
Safe by design
- The agent never diagnoses or gives medical advice
- Emergency phrases trigger an immediate message to call emergency services and an alert to your staff
- Every conversation is logged with a transcript your team can review
- Access is limited to staff you authorise
- Recordings are kept only as long as you choose
Questions practices ask us
What does an AI receptionist do for a medical or dental practice?
It answers patient calls and WhatsApp messages at any hour, books, moves and cancels appointments in your calendar, sends reminders, answers routine questions such as opening hours, fees and preparation instructions, and passes anything clinical or complex to your staff with a summary of the conversation.
Will the AI receptionist replace my front-desk staff?
No. It takes the repetitive calls, after-hours calls and reminder work so your team can focus on patients in the building. You decide which requests it handles on its own and which it always transfers to a person.
Does it work with my practice management system or EHR?
Yes, where your system offers an API or a shared calendar. We connect the agent to your scheduling system during setup so bookings land in the same diary your team already uses.
What happens if a patient describes an emergency?
The agent never gives medical advice. If a caller mentions an emergency symptom, it tells them to contact local emergency services, and it alerts or transfers to your on-call staff using the rules you set.
How is patient data protected?
Access is limited to your authorised staff, and recordings are kept only as long as you choose.
Which languages and channels does it support?
It works over phone calls and WhatsApp.
How long does it take to go live?
Most of the time goes into agreeing call flows and connecting your calendar, then testing with your team before patients reach the agent.
How does VyapaarSense fit in?
VyapaarSense is Prilient's business management software. For clinics and hospitals it covers billing, pharmacy and consumables stock, staff payroll and cash-flow forecasts, so appointments booked by the AI receptionist and the money side of the practice sit with one vendor.
Stop missing patient calls
Tell us how your front desk works today. We will show you the agent handling your own call types in a 30-minute demo.