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AI Integration & MLOps

AI integration services that put AI inside the systems you already run, and keep it working

We connect language models and machine learning models to your CRM, ERP, helpdesk, databases and apps, with only the permissions they need and a person approving anything risky. After launch we measure accuracy, cost and speed every month, so the AI keeps earning its place.

  • Works with your existing systems
  • Human approval on risky actions
  • Accuracy and cost tracked after launch

Engineering team in Jaipur, India. Building software since 2019, 500+ projects delivered. Working with businesses in the US, UK, Europe, UAE, Australia and India.

Most AI pilots never reach the systems where the work happens

The demo never meets real data

It works on a spreadsheet export, but nobody connected it to the live CRM, ERP or ticket queue, so the team keeps copying and pasting.

Quality slips quietly after launch

Data changes, users ask new questions and model versions change. Without tests and monitoring, nobody notices until a customer does.

Costs grow with every request

Each call to a large model costs money and time. Without budgets and routing, the monthly bill rises faster than the value.

Security says no

AI with broad access, no audit trail and no approval step is hard to sign off, so the project stops at the pilot.

Integration and operations fix all four: AI gets narrow, logged access to real systems, every change is tested before release, and quality and cost are watched after go-live.

AI integration services, from the first connection to monthly tuning

LLM integration into your apps

Add summaries, drafting, search, classification and chat to the web or mobile app you already have, through a small AI service your app calls like any other API.

AI inside your CRM, ERP and helpdesk

Score and route leads, draft replies, classify tickets, match invoices and fill fields in the systems your team already works in, with write-backs only through approved actions.

MCP servers for AI agents

Give AI assistants and agents a safe, defined set of tools for your systems, such as "find order" or "create ticket", with sign-in, scoped permissions and a log of every call.

How we build MCP servers

Data connectors and pipelines

Pull the right records, documents and events from your databases, files and APIs, clean them and keep them in sync, so answers use current data. For search and Q&A over documents, see Generative AI development.

Generative AI development

Model deployment and hosting

Run commercial models through their APIs, or open-weight models in your own cloud account or on your own servers when data must stay in your environment.

LLMOps and MLOps

Evaluation sets, release tests, quality and drift monitoring, retraining, cost and latency dashboards and alerts, so the AI stays accurate and affordable.

What we run after launch

Pick the integration pattern that fits the job

Most projects use one of three patterns. We recommend one in the integration review, based on the task, the systems involved and how much the AI should be allowed to do on its own.

Pick the integration pattern that fits the job
AI feature inside your app AI step in a workflow AI agent with tools (MCP)
Best for Summaries, drafts, search and classification inside screens people already use Repeating back-office steps: inbox triage, invoice matching, ticket routing Open-ended requests that need several lookups and actions across systems
How it connects Your app calls our AI service through an API Triggers and webhooks from your systems start each run The agent calls tools on MCP servers or APIs we build for each system
Who decides The user accepts or edits each suggestion Rules plus a person for exceptions and risky steps The agent acts within its permissions; risky actions wait for approval
Typical first project A "draft reply" button in your helpdesk Purchase invoices matched to orders in your ERP An internal assistant that answers order and stock questions
Related page Generative AI development AI workflow automation AI agent development

MCP servers that give AI agents safe access to your systems

The Model Context Protocol (MCP) is an open standard that lets AI assistants and agents use your systems through a defined list of tools. We design those tools so an agent can do its job and nothing more.

  • Narrow tools, not open doors. Each tool does one thing, such as "find order by number", and returns only the fields the task needs.
  • Sign-in and scoped permissions. OAuth 2.1 sign-in, separate read and write permissions, and a separate service account per system, so access can be revoked in one place.
  • A log of every call. Who asked, which tool ran, with which inputs, what came back and how long it took, kept for audits and debugging.
  • Approval before changes. Tools that create, update, pay or delete can require a person to approve before they run.
  • Works with more than one AI. The same MCP server can serve any MCP-compatible assistant or agent framework, so you are not tied to one AI vendor.

Building the agent itself? See AI agent development

After go-live, we measure, monitor and keep costs in check

AI is not finished when it ships. Data, users and the models themselves change, so we run it like any other production system.

  1. Test before every release. We build an evaluation set from your real cases and score each new prompt, model or pipeline version against it. A change that makes answers worse does not ship.
  2. Watch quality and drift. We track answer quality, user feedback and, for machine learning models, how far today's data has moved from the training data, and alert when it slips.
  3. Track cost and speed per request. Dashboards show cost, response time and volume per feature, with budgets and alerts.
  4. Route work to the right model. Simple tasks go to smaller, cheaper models; hard ones go to stronger models; repeated work is cached.
  5. Version and roll back. Prompts, models and settings are versioned, so any release can be rolled back in minutes.
  6. Retrain on a schedule. Forecasting, vision and classification models are retrained when monitoring shows they need it, then re-tested before release.

Works with the tools and stack you already have

Business systems

  • CRMs
  • ERP and accounting systems, including VyapaarSense
  • Helpdesk and ticketing
  • HR and payroll
  • Calendars and booking

Channels

  • WhatsApp Business Platform
  • Phone and telephony
  • Web chat
  • Email
  • SMS

Devices

  • Biometric attendance devices, including ZKTeco terminals over ADMS as used in Tainaat

Data

  • PostgreSQL
  • MongoDB
  • Redis
  • Spreadsheets
  • File storage
  • REST APIs and webhooks

Build stack

  • FastAPI (Python)
  • NestJS
  • Node.js
  • Laravel
  • React
  • Next.js
  • React Native
  • Docker
  • Nginx

Models and hosting

  • Leading commercial and open-weight language models, chosen per use case
  • Your cloud account or your own servers

Not on the list? If a system has an API, a database we can read safely or a file export, we can usually connect it.

From system map to AI your team relies on

  1. Integration review

    We map the systems, data and people involved, agree the task and how success is measured, and rate the security and data risks.

    You get: an integration plan with the pattern, permissions and a go or no-go.

  2. Design and test set

    We design the APIs, connectors or MCP tools and collect real cases into an evaluation set before any build.

    You get: the design, the permission list and the test set you will judge us by.

  3. Build behind a switch

    We build and connect everything in a test environment, with logging and approval steps from day one.

    You get: a working integration scored against the test set.

  4. Shadow run, then staged rollout

    The AI first runs alongside your team without acting, then takes over a small share of real work, then more.

    You get: a rollout report with accuracy, speed and cost on real work.

  5. Run and improve

    Monitoring, monthly evaluation reports, cost tuning, model updates and retraining.

    You get: monthly reports and support.

Not sure where AI fits yet? Our AI consulting team ranks your use cases first.

We run integrated AI in our own products first

The patterns on this page come from software we build and operate ourselves.

Own product · AI agents

Prilient AI Agents

Six AI agents (Receptionist, Customer Support, WhatsApp Lead Generation, Appointment Setter, Debt Collection and HR Interview Screening) that work across phone, WhatsApp, calendars and business systems, with every conversation, tool call and handoff logged.

See Prilient AI Agents
Own product · Workforce software

Tainaat WorkforceOS

Our workforce software for security, facility and logistics firms connects ZKTeco biometric devices over ADMS and geofenced GPS check-ins to attendance and payroll records.

See Tainaat
Own product · AI business software

VyapaarSense

Our AI business management software for small and mid-sized businesses, where AI sits inside everyday business records rather than in a separate tool.

See VyapaarSense

We also built DataSwitch for a client: an AI document extraction platform that turns uploaded PDFs and images into structured, checkable data.

Ways to start with AI integration

Integration review

For teams with a use case and a set of systems. We map systems, data and risks and deliver an integration plan with a test set.

First integration

One workflow, end to end: connectors or MCP tools, approvals, logging, evaluation and a staged rollout.

Priced after the review.

Run and improve

For AI already in production, ours or someone else's: monitoring, monthly evaluation reports, cost tuning, model updates and retraining.

Length: monthly

Need AI engineers inside your own team

Built so your security team can say yes

  • We sign an NDA before we see your systems or data
  • Every AI connection uses its own service account with the least access it needs
  • Keys and passwords live in a secrets manager, never in prompts or code
  • Personal data is masked in logs where possible
  • Risky or irreversible actions can require a person's approval
  • Every tool call and data access is logged for audits
  • The integration can run in your own cloud account
  • You own the source code, prompts, test sets and credentials

Questions businesses ask about AI integration and MLOps

What do AI integration services include?

AI integration services connect AI models to the software you already use, so AI reads your real data and acts inside your real workflows. That covers choosing the integration pattern, building the APIs, connectors or MCP servers, setting permissions and human approvals, testing accuracy on your own cases, and running it after launch with monitoring, evaluations and cost control. The goal is AI your team uses every day, not a separate demo.

How do you integrate AI with our existing CRM, ERP or legacy system?

We start from what the system already offers: a REST API, webhooks, a database we can read safely, file exports, or as a last resort the screens your team uses. The AI gets its own service account with only the permissions it needs, reads data through that connection and writes back only through approved actions. Older systems without an API usually get a small connector service in front of them, so the core system itself does not change.

What is the difference between AI integration and just calling an AI API?

Calling an AI API takes a few lines of code. Integration is everything around it that makes the result safe and useful: pulling the right data from your systems, checking the answer, asking a person before risky actions, logging every step, handling errors and outages, and measuring quality and cost over time. We are not tied to one model vendor; we pick commercial or open-weight models per use case and can switch later without rewriting your integration.

What is an MCP server, and does our business need one?

MCP, the Model Context Protocol, is an open standard that lets AI assistants and agents use your systems through a defined set of tools, such as look up an order or create a ticket. An MCP server is that set of tools for one system. You need one when you want AI agents or assistants to work with your own data and actions in a controlled way. We can build them with narrow tools, OAuth 2.1 sign-in, scoped permissions, an audit log of every call and approval steps for anything that changes data.

What are MLOps and LLMOps, and why do they matter after launch?

MLOps is the practice of deploying, monitoring and retraining machine learning models, such as forecasts or computer vision models. LLMOps applies the same discipline to language-model features: test sets, prompt and model versioning, quality and drift monitoring, guardrails and cost tracking. Both matter because AI quality changes after launch as your data, your users and the models themselves change. Without them, accuracy drops and costs rise without anyone noticing.

How do you keep AI answers accurate and costs under control?

Before launch, we build an evaluation set from your real cases and score every version of the prompt, model or pipeline against it, so a change that makes answers worse is caught before release. After launch, we monitor quality signals, user feedback, response time and cost per request, and alert when any of them moves. Costs are controlled by routing simple tasks to smaller models, caching repeat work and setting budgets per feature.

How long does an AI integration project take, and what does it cost?

An integration review of your systems and use cases takes a few weeks. A first production integration for one workflow usually takes longer, depending on how many systems it touches and how clean their APIs are. We quote a fixed price for each stage before it starts, and the monthly run-and-improve service is priced separately, so you can see both costs.

Do you work with companies outside India?

Yes. Our engineering team is in Jaipur, India, and we work with businesses in the US, UK, Europe, the UAE, Australia and India. Workshops run on video calls in your time zone, the integration can run in your own cloud account, and you own the source code and credentials from day one.

Put AI where your team already works

Tell us the task and the systems involved. We will tell you which pattern fits, what the AI should and should not be allowed to do, and how we would prove it works before rollout.

Book a live AI demo